Our Service

When you first contact us, our professional foreign trade team will respond quickly and have in-depth exchanges with you. We will not only understand your basic requirements for packaging product specifications, sizes, materials, etc., but also further explore factors such as the characteristics of your industry, the storage and transportation environment of the product, and the regulatory standards of the target market. For example, if you are in the chemical industry, we will focus on the chemical properties of the product to ensure the compatibility and safety of the packaging; if your target market is Europe, we will study in detail the EU's environmental directives and safety standards for packaging materials, such as REACH regulations, so as to provide you with fully compliant product recommendations.

Based on the precise grasp of your needs, we combine our rich production experience and product knowledge to recommend the most suitable packaging products for you. For customers who need efficient and automated packaging, we will focus on introducing FFS PE heavy-duty bags, whose integrated design of forming, filling and sealing can greatly increase packaging speed and reduce labor costs; if you are engaged in the rubber processing industry, EVA feeding bags will be an ideal choice due to their good flexibility, weather resistance and compatibility with rubber raw materials; for the electronics and power industries that have strict requirements on fire safety, PE flame-retardant film is undoubtedly the key to ensuring the safe transportation and storage of products.

We are well aware that the needs of each customer are unique, so we provide a full range of customized design services. From the appearance design of the packaging, including color, pattern, logo, etc., to the optimization of the internal structure, such as adding interlayers, special sealing design, etc., our design team will use advanced design software and innovative thinking to create a unique packaging solution for you. At the same time, we will also provide 3D renderings and sample models, so that you can intuitively see and feel the final effect before the product is produced, to ensure that it fully meets your expectations.

Once the order is confirmed, we immediately start a strict production process. The factory is equipped with advanced production equipment and professional technicians, and strict screening and inspection are carried out from the purchase of raw materials. We have established long-term and stable cooperative relationships with high-quality suppliers to ensure that the quality of raw materials such as PE and EVA meets international standards. During the production process, through automated control systems and real-time monitoring equipment, key parameters such as temperature, pressure, and speed are precisely controlled to ensure the stability and consistency of product quality. For example, when producing PE stretch film, precise control of the stretch multiple and cooling speed can ensure that the film has good tensile strength and self-adhesion.

We understand your concern about the progress of the order, so we provide you with real-time order tracking services. You can check the production progress, quality inspection status and estimated delivery time of the order at any time through our dedicated customer service platform. Our customer service team will also communicate with you regularly and proactively report to you the latest progress of the order, so that you don't have to worry and wait for the product delivery with peace of mind. If there are any problems that may affect the delivery time during the production process, we will communicate with you as soon as possible to discuss solutions together to ensure that the impact is minimized.

Based on your delivery location and time requirements, our logistics team will develop the best logistics plan for you. We have established long-term cooperative relationships with many internationally renowned logistics suppliers and can provide a variety of transportation methods such as sea, air, and land transportation, and conduct comprehensive evaluation and selection based on factors such as the weight, volume, and urgency of the goods. At the same time, we will be responsible for a series of procedures such as export declaration and customs clearance to ensure that the goods are smoothly transported to your designated location. For some products that require special transportation conditions, such as low-melting point method bags, we will pay special attention to temperature control during transportation to ensure that product quality is not affected.

We are confident in the quality of our products. All products have undergone strict quality inspections and meet international standards and customer requirements. If you find any quality problems after receiving the goods, we will handle them for you as soon as possible. We provide a complete return and exchange service and bear all costs caused by quality problems. At the same time, we will deeply analyze the causes of quality problems and take effective improvement measures to avoid similar problems from happening again to ensure that your rights and interests are protected to the greatest extent.

If you encounter any technical problems in the process of using our packaging products, our professional technical team will provide you with remote or on-site technical support at any time. For example, for some new customers who are not familiar with the operation of the automated packaging equipment for FFS PE heavy bags, we can arrange technicians to go to the site for training and guidance to ensure that your employees can use the equipment correctly and efficiently. We will also regularly collect feedback from customers during use and continuously optimize and improve the products to better meet your actual needs.

The completion of the transaction does not mean the end of the service. We will regularly return visits to customers to understand your satisfaction with products and services and collect your opinions and suggestions. Through return visits, we can not only discover and solve potential problems in a timely manner, but also maintain good communication and cooperation with you and continuously improve our service level. On important holidays or special anniversaries of customers, we will also send sincere blessings and thoughtful small gifts to express our care and gratitude for you.